The first stage of medical reform – the All-Ukrainian campaign “Choose your doctor” lasts for three months. And all this time the specialists of the Government Contact Center provide consultations, explanations to the applicants who are turning to the government “hotline” for questions regarding the choice of the doctor.
Since July 1, healthcare facilities are switching to funding for the new model. According to the Ministry of Health, on June 5, the National Health Service of Ukraine completed contracts with 149 primary care providers, where family doctors, therapists and pediatricians work. One of the most common issues raised by citizens in the government hotline is the list of services provided by primary health care facilities from July 1, 2018.
It was on this topic that on June 27, 2018, a Government Training Center organized a training workshop with the National Health Service of Ukraine. The seminar was attended by the Head of the National Health Service of Ukraine Oleg Petrenko, the advisor to the Minister of Health of Ukraine and the head of the National Health Service of Ukraine Oksana Movchan, adviser on communication issues of the National Health Service of Ukraine Anna Chyitsko, Head of the Department of Treaties of the National Service Health of Ukraine Natalia Kryshtal and employees of the Government Contact Center.
The head of the National Health Service of Ukraine Oleg Petrenko provided an explanation on the procedure for providing primary health care, the procedure for making declarations, a list of the most common issues of the functioning of the e-health electronic system, a guaranteed package of medical services. Representatives of the National Health Service of Ukraine also answered the problematic issues faced by citizens in the process of choosing a doctor. The most typical of them: is the lawful refusal to make a declaration when applying to a medical institution not at the place of its registration; the doctor said that he could not make a declaration because he had already got the optimal number of patients; Is the lawful requirement of medical staff at their own expense to make copies of documents that certify a person, as well as to provide paper, stationery files, etc.?
Summing up the results of the training workshop, Acting Director of the Governmental Contact Center Olena Antonenko noted that the Center will continue to actively participate in providing consultations to citizens who turn to the government hotline during the actual course of medical reform.